Returns
If I am not satisfied with my Menē item, can I return it for a refund or merchandise credit?
If you are not completely satisfied with your order, you may return it for merchandise credit (Menē Credit) within seven (7) days of receipt via the My Collection section of your Menē account. If you return your product for a Menē Credit refund, you
What happens once a Return is being processed?
Once your Return is approved, a prepaid FedEx shipping label will be emailed to you. Securely package and return your jewelry and Certificate(s) of Authenticity, and drop it off at the nearest FedEx location. For eligible 24k gold or pure platinum in
Will gift cards and/or discount codes used in an order be refunded for Returns?
All Menē Credit used to purchase the returned product will be fully reissued. Discount codes applied to your original purchase will not be reissued.
When can I expect to receive my refund for a Return?
Once a Return is assessed by Menē, a refund will be processed within 7 days. Menē Credit from a refund can be applied at checkout on your next order. A refund to your original payment method may take up to 10 business days to reflect on your statemen
Can I track the status of my Return?
Track the status of your Return in the Buyback section of your Menē account dashboard. The status will update as the Return is approved, shipped, received by you, received by Menē, and refunded. This section will also show all historical Buybacks and
Can a gift recipient return jewelry?
If a Menē piece has been gifted, the item must be transferred to the recipient's account via email. Navigate to My Collection in your Menē account dashboard, locate the item you wish to transfer, and click Transfer. Then follow the instructions. The
I live outside of the USA & Canada, how can I initiate a Return?
Please reach out to [email protected] to request a Return.
I paid import taxes to receive my order. Can I get a refund of the import taxes paid?
Some countries have the option to apply for a refund of import taxes if they were paid on orders that were returned and refunded. You may check with your country's customs office to determine the next steps.