Our Customer Care team is available 7 days a week from 9 AM to 9 PM EST

Menē

<main id="isPasted"><section><p>Track the status of your Return in the <a href="https://mene.com/account/buyback" target="_blank" rel="noopener noreferrer" style=" text-decoration: none;">Buyback</a> section of your Men&#x113; account dashboard. The status will update as the Return is approved, shipped, received by you, received by Men&#x113;, and refunded. This section will also show all historical Buybacks and Returns.</p></section></main><section><br></section>

Track the status of your Return in the Buyback section of your Menē account dashboard. The status will update as the Return is approved, shipped, received by you, received by Menē, and refunded. This section will also show all historical Buybacks and

Can I track the status of my Return?

Returns

If I am not satisfied with my Menē item, can I return it for a refund or merchandise credit?

What happens once a Return is being processed?

Will gift cards and/or discount codes used in an order be refunded for Returns?

When can I expect to receive my refund for a Return?

Can a gift recipient return jewelry?

I live outside of the USA & Canada, how can I initiate a Return?

I paid import taxes to receive my order. Can I get a refund of the import taxes paid?

What is the Menē Lifetime Guarantee?

Where can I locate the real-time value of my Menē jewelry after purchase?

How do I initiate a Buyback?

What happens once a Buyback is being processed?

How can I track the status of my Buyback and view historical Buybacks?

When is the Buyback metal value determined?

Does Menē offer a resizing or repair service?

Buybacks

Where do you ship from?

Which countries do you ship to?

When can I expect to receive my order?

Is a signature required to receive an order?

Will I be charged import taxes to receive my order?

How do I track my order?

Can I have my order held for pickup?

Are there any shipping addresses you do not allow?

What if I'm not available to sign for my order?

Can I select a time for the delivery of my order?

Shipping

Do I need a Menē account to make a purchase?

How do I change my password?

How do I change the type of emails I receive from Menē?

How do I track the value of my Menē pieces?

How do I use a gift card or discount code gifted from Menē?

Can I use multiple discount codes and gift cards in the same order?

How does the Menē referral program work?

How do I get the $5 Sign-Up Credit?

How do I create and share a Wishlist?

How do I submit a product review?

Your Account

How can I view your catalogue?

How should I store my Menē jewelry?

How should I clean my Menē jewelry?

Can I have my pieces polished?

How do I determine my ring size?

How do I determine sizing for bracelets, cuffs, and chains?

What type of finish is used to create Menē pieces?

The jewelry I want is out of stock. When will it be available?

Why is the weight of the Menē piece I bought different on the certificate than purchased or on the invoice?

Product Information

How does chain sizing work?

How do I find my ring size?

How do I find my bracelet/cuff size?

How do I print the sizing guides correctly?

Sizing

Does Menē offer any payment plans or financing?

Does Menē sell gift cards?

Can I place an order over the phone or via live chat?

Can I change my order once it's been placed?

How do I add a cord to my order? How do I tie the cord?

How do I add gift packaging to my order?

What is your cancellation policy?

How long does it take a cancelled order to reflect on a credit card or bank statement?

What is Crafted-on-Demand?

How are Crafted-on-Demand products priced?

Can I order Crafted-on-Demand product and in-stock products together?

Can I cancel my Crafted-on-Demand order?

Why buy with Affirm?

Placing an Order

What payment methods are accepted by Menē?

How does a Bank Deposit payment work?

How long does it take to process a Bank Deposit payment?

How do I pay with BitPay?

What is Affirm?

How do I make a purchase with Affirm?

How do I contact Affirm for more information?

Payment Methods

Who is eligible to use Afterpay?

What is Afterpay?

Is there a purchase limit with Afterpay?

Do I pay any interest on my Afterpay payments?

How do I contact Afterpay for more information?

Afterpay

How much does engraving cost?

What fonts and characters are available?

Is there a limit to how many characters I can use for engraving?

How can I ensure my engraving is done as I want it?

I ordered an engraved item, but I made a mistake - what do I do?

Does engraving affect my delivery timeframe?

Will my engraved item and non-engraved item order be shipped together?

Will there be a weight variance with an engraved item?

If I have an item engraved, can it be returned?

Engraving

Can I track the status of my Return?Updated 19 days ago