Our Customer Care team is available 7 days a week from 9 AM to 9 PM EST

Menē

<main id="isPasted"><section><p>It is not possible to make changes to an order once it has been placed. The order may be cancelled so that you can place a new order. If you need to make changes to your shipping address, please reach out to&#xA0;<a href="https://support.mene.com/en-US" target="_self" style=" text-decoration: none;">Customer Care</a>.</p></section></main><section><br></section>

It is not possible to make changes to an order once it has been placed. The order may be cancelled so that you can place a new order. If you need to make changes to your shipping address, please reach out to Customer Care.

Can I change my order once it's been placed?

Placing an Order

When can I expect to receive my order?

Does Menē offer any payment plans or financing?

What is the Menē Lifetime Guarantee?

How do I determine my ring size?

How does engraving work?

Frequently Asked Questions

How did Menē start?

What is the difference between Menē jewelry and other jewelry?

What does Menē mean?

Who designs Menē jewelry?

How is Menē jewelry priced?

What is the purity of Menē jewelry?

Is 24k gold too soft for jewelry?

Where does Menē manufacture its items?

Why does Menē not include diamonds or other gems in its designs?

Can I invest in Menē?

Are there any Menē stores?

Do you have any wholesale options?

About Menē

Do I need a Menē account to make a purchase?

How do I change my password?

How do I change the type of emails I receive from Menē?

How do I track the value of my Menē pieces?

How do I use a gift card or discount code gifted from Menē?

Can I use multiple discount codes and gift cards in the same order?

How does the Menē referral program work?

How do I get the $5 Sign-Up Credit?

How do I create and share a Wishlist?

How do I submit a product review?

Your Account

How can I view your catalogue?

How should I store my Menē jewelry?

How should I clean my Menē jewelry?

Can I have my pieces polished?

How do I determine sizing for bracelets, cuffs, and chains?

What type of finish is used to create Menē pieces?

The jewelry I want is out of stock. When will it be available?

Why is the weight of the Menē piece I bought different on the certificate than purchased or on the invoice?

Product Information

How does chain sizing work?

How do I find my ring size?

How do I find my bracelet/cuff size?

How do I print the sizing guides correctly?

Sizing

Does Menē sell gift cards?

Can I place an order over the phone or via live chat?

How do I add a cord to my order? How do I tie the cord?

How do I add gift packaging to my order?

What is your cancellation policy?

How long does it take a cancelled order to reflect on a credit card or bank statement?

What is Crafted-on-Demand?

How are Crafted-on-Demand products priced?

Can I order Crafted-on-Demand product and in-stock products together?

Can I cancel my Crafted-on-Demand order?

Why buy with Affirm?

What payment methods are accepted by Menē?

How does a Bank Deposit payment work?

How long does it take to process a Bank Deposit payment?

How do I pay with BitPay?

Payment Methods

What is Affirm?

How do I make a purchase with Affirm?

How do I contact Affirm for more information?

Affirm

What is Afterpay?

Who is eligible to use Afterpay?

Is there a purchase limit with Afterpay?

Do I pay any interest on my Afterpay payments?

How do I contact Afterpay for more information?

Afterpay

What is Sezzle?

Who is eligible to use Sezzle?

Is there a purchase limit with Sezzle?

Do I pay any interest on my Sezzle payments?

How do I contact Sezzle for more information?

Sezzle

What is Shop Pay Installments?

How do I get help with Shop Pay Installments?

Shop Pay Installments

Payment Plans

How much does engraving cost?

What fonts and characters are available?

Is there a limit to how many characters I can use for engraving?

How can I ensure my engraving is done as I want it?

I ordered an engraved item, but I made a mistake - what do I do?

Does engraving affect my delivery timeframe?

Will my engraved item and non-engraved item order be shipped together?

Will there be a weight variance with an engraved item?

If I have an item engraved, can it be returned?

Engraving

Where do you ship from?

Which countries do you ship to?

How much does shipping cost?

Is a signature required to receive an order?

Will I be charged import taxes to receive my order?

How do I track my order?

Can I have my order held for pickup?

Are there any shipping addresses you do not allow?

What if I'm not available to sign for my order?

Can I select a time for the delivery of my order?

Shipping

Where can I locate the real-time value of my Menē jewelry after purchase?

How do I initiate a Buyback?

What happens once a Buyback is being processed?

How can I track the status of my Buyback and view historical Buybacks?

When is the Buyback metal value determined?

Does Menē offer a resizing or repair service?

Buybacks

If I am not satisfied with my Menē item, can I return it for a refund or merchandise credit?

What happens once a Return is being processed?

Will gift cards and/or discount codes used in an order be refunded for Returns?

When can I expect to receive my refund for a Return?

Can I track the status of my Return?

Can a gift recipient return jewelry?

I live outside of the USA & Canada, how can I initiate a Return?

I paid import taxes to receive my order. Can I get a refund of the import taxes paid?

Returns

Can I change my order once it's been placed?Updated 2 months ago