Our Customer Care team is available 7 days a week from 9 AM to 9 PM EST

Menē

<main id="isPasted"><section><p>Orders with Crafted-on-Demand pieces can be canceled for a full refund if the request is made within 24 hours of the order being placed. A 10% restocking fee will be applied to orders canceled after 24 hours.</p></section></main><section><br></section>

Orders with Crafted-on-Demand pieces can be canceled for a full refund if the request is made within 24 hours of the order being placed. A 10% restocking fee will be applied to orders canceled after 24 hours.

Can I cancel my Crafted-on-Demand order?

Placing an Order

If I am not satisfied with my Menē item, can I return it for a refund or merchandise credit?

What happens once a Return is being processed?

Will gift cards and/or discount codes used in an order be refunded for Returns?

When can I expect to receive my refund for a Return?

Can I track the status of my Return?

Can a gift recipient return jewelry?

I live outside of the USA & Canada, how can I initiate a Return?

I paid import taxes to receive my order. Can I get a refund of the import taxes paid?

Returns

What is the Menē Lifetime Guarantee?

Where can I locate the real-time value of my Menē jewelry after purchase?

How do I initiate a Buyback?

What happens once a Buyback is being processed?

How can I track the status of my Buyback and view historical Buybacks?

When is the Buyback metal value determined?

Does Menē offer a resizing or repair service?

Buybacks

Where do you ship from?

Which countries do you ship to?

When can I expect to receive my order?

Is a signature required to receive an order?

Will I be charged import taxes to receive my order?

How do I track my order?

Can I have my order held for pickup?

Are there any shipping addresses you do not allow?

What if I'm not available to sign for my order?

Can I select a time for the delivery of my order?

Shipping

Do I need a Menē account to make a purchase?

How do I change my password?

How do I change the type of emails I receive from Menē?

How do I track the value of my Menē pieces?

How do I use a gift card or discount code gifted from Menē?

Can I use multiple discount codes and gift cards in the same order?

How does the Menē referral program work?

How do I get the $5 Sign-Up Credit?

How do I create and share a Wishlist?

How do I submit a product review?

Your Account

How can I view your catalogue?

How should I store my Menē jewelry?

How should I clean my Menē jewelry?

Can I have my pieces polished?

How do I determine my ring size?

How do I determine sizing for bracelets, cuffs, and chains?

What type of finish is used to create Menē pieces?

The jewelry I want is out of stock. When will it be available?

Why is the weight of the Menē piece I bought different on the certificate than purchased or on the invoice?

Product Information

How does chain sizing work?

How do I find my ring size?

How do I find my bracelet/cuff size?

How do I print the sizing guides correctly?

Sizing

Does Menē offer any payment plans or financing?

Does Menē sell gift cards?

Can I place an order over the phone or via live chat?

Can I change my order once it's been placed?

How do I add a cord to my order? How do I tie the cord?

How do I add gift packaging to my order?

What is your cancellation policy?

How long does it take a cancelled order to reflect on a credit card or bank statement?

What is Crafted-on-Demand?

How are Crafted-on-Demand products priced?

Can I order Crafted-on-Demand product and in-stock products together?

Why buy with Affirm?

What payment methods are accepted by Menē?

How does a Bank Deposit payment work?

How long does it take to process a Bank Deposit payment?

How do I pay with BitPay?

What is Affirm?

How do I make a purchase with Affirm?

How do I contact Affirm for more information?

Payment Methods

Who is eligible to use Afterpay?

What is Afterpay?

Is there a purchase limit with Afterpay?

Do I pay any interest on my Afterpay payments?

How do I contact Afterpay for more information?

Afterpay

How much does engraving cost?

What fonts and characters are available?

Is there a limit to how many characters I can use for engraving?

How can I ensure my engraving is done as I want it?

I ordered an engraved item, but I made a mistake - what do I do?

Does engraving affect my delivery timeframe?

Will my engraved item and non-engraved item order be shipped together?

Will there be a weight variance with an engraved item?

If I have an item engraved, can it be returned?

Engraving

Can I cancel my Crafted-on-Demand order?Updated 19 days ago