Shipping
Where do you ship from?
All orders are shipped from the United States.
Which countries do you ship to?
Please see our Terms of Service for a list of countries we ship to. If your country is not on the list, please contact our Customer Care team for assistance.
How much does shipping cost?
United States and Canada:. We offer complimentary insured shipping for orders totalling over $500 (before taxes and after discounts/credits) within the United States and Canada. Orders under $500 are charged a flat rate of $30 for insured shipping. O
When can I expect to receive my order?
You can expect to receive your order within 5-7 business days. Orders shipped outside the US may take longer to receive due to local customs processing. All Crafted-on Demand items are made just for you. Most pieces ship within a week, but those that
Is a signature required to receive an order?
A signature is required to receive your order.
Will I be charged import taxes to receive my order?
United States:. At the point of sale, Menē charges sales tax at checkout for orders shipped to states in the United States where it has a physical presence or where we have reached an economic nexus (exceeded a mandated dollar amount of sales and/or
How do I track my order?
You can track your order status in the Orders section of your Menē account dashboard. Once your order has been shipped, you will receive a shipment confirmation email containing the tracking information. You can also sign up for SMS or Facebook updat
Can I have my order held for pickup?
Orders cannot be held for pick up at a courier depot.
Are there any shipping addresses you do not allow?
We do not ship to post office boxes, post offices, courier depots, mail forwarding companies, hotels, or FPO/APO/DPO addresses due to shipper restrictions.
What if I'm not available to sign for my order?
The courier will attempt to deliver a package three times. If no one is available to sign for the package, it will be returned to us. To arrange a reshipment of your order, please reach out to [email protected].
Can I select a time for the delivery of my order?
We aren't able to schedule a delivery time for your order. Tracking information typically includes a delivery estimate. We recommend shipping to a location where someone is available on weekdays to sign for the delivery.