Buybacks
What is the Menē Lifetime Guarantee?
24k gold and pure platinum Menē Products are eligible for the Menē Lifetime Guarantee, which allows you to exchange or sell your investment jewelry at any time for its current value, minus a 7% fee for Menē Credit and a 10% fee for PayPal payment. Yo
Where can I locate the real-time value of my Menē jewelry after purchase?
The real-time value of your jewelry can be found in the My Collection section of your Menē account dashboard.
How do I initiate a Buyback?
To initiate a Buyback, visit the Buyback section of your Menē account dashboard. Select Buyback to view all jewelry pieces eligible for a Buyback, then select one or more pieces you wish to sell. Select the address you want to ship your Buyback from,
What happens once a Buyback is being processed?
Once your Buyback is approved, a prepaid FedEx shipping label will be emailed to you to securely return your jewelry and Certificate(s) of Authenticity. Your Buyback will be assessed within 7 days of receipt by Menē, and the funds will be issued to y
How can I track the status of my Buyback and view historical Buybacks?
Track the status of your Buyback on the Buyback section of your Menē account dashboard. The status will update as the Buyback is approved, shipped, received by you, received by Menē, and paid. This section will also show all historical Buybacks and r
When is the Buyback metal value determined?
The Buyback metal value is determined when the assessment is completed.
Does Menē offer a resizing or repair service?
Contact Customer Care at [email protected] for resizing or repair requests.