Our Customer Care team is available Monday to Friday from 9 AM to 6 PM EST

Menē

<main id="isPasted"><section><p>You can visit the Afterpay Help Centre at <a href="https://help.afterpay.com/hc" style=" text-decoration: none;">https://help.afterpay.com/hc</a>.</p></section></main><section><br></section>

You can visit the Afterpay Help Centre at https://help.afterpay.com/hc.

How do I contact Afterpay for more information?

Payment Plans

Afterpay

When can I expect to receive my order?

Does Menē offer any payment plans or financing?

What is the Menē Lifetime Buyback Guarantee?

How do I determine my ring size?

How does engraving work?

Frequently Asked Questions

How did Menē start?

What is the difference between Menē jewelry and other jewelry?

What does Menē mean?

Who designs Menē jewelry?

How is Menē jewelry priced?

What is the purity of Menē jewelry?

Is 24k gold too soft for jewelry?

Where does Menē manufacture its items?

Why does Menē not include diamonds or other gems in its designs?

Can I invest in Menē?

Are there any Menē stores?

Do you have any wholesale options?

About Menē

Do I need a Menē account to make a purchase?

How do I change my password?

How do I change the type of emails I receive from Menē?

How do I track the value of my Menē pieces?

How do I use a gift card or discount code gifted from Menē?

Can I use multiple discount codes and gift cards in the same order?

How does the Menē referral program work?

How do I get the $5 Sign-Up Credit?

How do I create and share a Wishlist?

How do I submit a product review?

Your Account

How can I view your catalogue?

How should I store my Menē jewelry?

How should I clean my Menē jewelry?

Can I have my pieces polished?

How do I determine sizing for bracelets, cuffs, and chains?

What type of finish is used to create Menē pieces?

The jewelry I want is out of stock. When will it be available?

Why is the weight of the Menē piece I bought different on the certificate than purchased or on the invoice?

Product Information

What is Menē Pure Silver?

Is pure silver the same as sterling silver?

Is Menē pure silver jewelry plated?

Why did Menē introduce pure silver?

How does pure silver compare to 24k gold and pure platinum as a metal?

Is pure silver considered a precious metal?

Is Menē Pure Silver solid silver?

About Pure Silver

How is Menē Pure Silver priced?

Does Menē offer buybacks on Pure Silver?

Pricing & Value

Is pure silver durable enough for everyday wear?

Is pure silver softer than sterling silver?

Why pure silver over sterling silver?

Will pure silver scratch?

Can I wear pure silver in the shower?

Can I swim with pure silver jewelry?

Can I exercise while wearing pure silver?

Can I sleep in pure silver jewelry?

Durability & Wear

Does pure silver tarnish?

Is tarnish a defect?

How do I prevent tarnish?

How should I clean Menē Pure Silver?

Can I use a silver polishing cloth?

Can I use toothpaste to clean silver?

Why did my pure silver turn darker?

Is pure silver hypoallergenic?

Patina, Tarnish & Care

What does pure silver look like?

Does pure silver look like platinum?

Can I mix pure silver with gold or platinum?

Is Menē Pure Silver suitable for men and women?

Is Menē Pure Silver good for gifting?

Is pure silver a good way to start a Menē Collection?

Will Menē offer the same designs in silver, gold, and platinum?

Are Menē Pure Silver pieces limited edition?

Design & Styling

Are Menē Pure Silver rings suitable for daily wear?

Can Menē Pure Silver earrings be worn by sensitive ears?

Can Menē Pure Silver be engraved?

Can Menē Pure Silver be resized?

Can a damaged Menē Pure Silver piece be repaired?

Product Details

Where can I buy Menē Pure Silver?

Does Menē have retail stores?

How is Menē Pure Silver packaged?

Can I gift Menē Pure Silver?

Can I return & exchange Menē Pure Silver?

Orders, Shipping & Returns

Can I track the value of my Pure Silver over time?

Digital Vault & Account

Is Pure Silver sustainable?

Where is Menē Pure Silver made?

Sustainability & Craftsmanship

Will Menē release more Pure Silver designs?

How should I store Pure Silver when not wearing it?

Who should I contact with questions about Pure Silver?

General Questions

Pure Silver

How does chain sizing work?

How do I find my ring size?

How do I find my bracelet/cuff size?

How do I print the sizing guides correctly?

Sizing

Does Menē sell gift cards?

Can I place an order over the phone or via live chat?

Can I change my order once it's been placed?

How do I add a cord to my order? How do I tie the cord?

How do I add gift packaging to my order?

What is your cancellation policy?

How long does it take a cancelled order to reflect on a credit card or bank statement?

What is Crafted-on-Demand?

How are Crafted-on-Demand products priced?

Can I order Crafted-on-Demand product and in-stock products together?

Can I cancel my Crafted-on-Demand order?

Why buy with Affirm?

Placing an Order

What payment methods are accepted by Menē?

How does a Bank Deposit payment work?

How long does it take to process a Bank Deposit payment?

How do I pay with BitPay and Solana Pay?

Payment Methods

What is Affirm?

How do I make a purchase with Affirm?

How do I contact Affirm for more information?

Affirm

What is Afterpay?

Who is eligible to use Afterpay?

Is there a purchase limit with Afterpay?

Do I pay any interest on my Afterpay payments?

What is Sezzle?

Who is eligible to use Sezzle?

Is there a purchase limit with Sezzle?

Do I pay any interest on my Sezzle payments?

How do I contact Sezzle for more information?

Sezzle

What is Shop Pay Installments?

How do I get help with Shop Pay Installments?

Shop Pay Installments

How much does engraving cost?

What fonts and characters are available?

Is there a limit to how many characters I can use for engraving?

How can I ensure my engraving is done as I want it?

I ordered an engraved item, but I made a mistake - what do I do?

Does engraving affect my delivery timeframe?

Will my engraved item and non-engraved item order be shipped together?

Will there be a weight variance with an engraved item?

If I have an item engraved, can it be returned?

Engraving

Where do you ship from?

Which countries do you ship to?

How much does shipping cost?

Is a signature required to receive an order?

Will I be charged import taxes to receive my order?

How do I track my order?

Can I have my order held for pickup?

Are there any shipping addresses you do not allow?

What if I'm not available to sign for my order?

Can I select a time for the delivery of my order?

Shipping

Where can I locate the real-time value of my Menē jewelry after purchase?

How do I initiate a Buyback?

What happens once a Buyback is being processed?

How can I track the status of my Buyback and view historical Buybacks?

When is the Buyback metal value determined?

Does Menē offer a resizing or repair service?

Buybacks

If I am not satisfied with my Menē item, can I return it for a refund or merchandise credit?

What happens once a Return is being processed?

Will gift cards and/or discount codes used in an order be refunded for Returns?

When can I expect to receive my refund for a Return?

Can I track the status of my Return?

Can a gift recipient return jewelry?

I live outside of the USA & Canada, how can I initiate a Return?

I paid import taxes to receive my order. Can I get a refund of the import taxes paid?

Returns

How do I contact Afterpay for more information?Updated 9 months ago